FAQs

Q?

Do you build websites?

A.

Yes, we have built dozens of sites for our customers and would love to help you with yours. We provide clean designs that are professionally implemented, guaranteed to impress your customers.

Q?

What is shared exchange hosting?

A.

Shared exchange hosting is a cloud service we provide for customers who do not want to invest in the hardware procurement, setup or ongoing costs associated with an in house e-mail server on their network. This service is very popular with small businesses and we have perfected our offering to insure our customers reap the greatest benefits.

Q?

Do you provide AV protection?

A.

Yes, with our managed service offering we include AV protection. We also do DNS filtration, patch management, nightly maintenance, SPAM protection, e-mail virus protection and e-mail business continuity services.

Q?

How do you track issues?

A.

We have a ticket system where we track all tasks requested by your business. When you call us we create the ticket for you and enter time and associated costs such as needed hardware or software onto that ticket. As a client you have access 24/7 to our customer portal where you can view all open and closed tickets as well as invoice history.

Q?

What are managed IT services?

A.

Managed IT services allows a business to offload IT operations to a service provider known as a Managed Service Provider. The managed service provider assumes an ongoing responsibility for the 24-hour monitoring, managing and/or problem resolution for the IT systems within a business. With GratifyIT Proactive we monitor and protect your network resources 24/7.